Privacy Policy

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At Restful Sleep by Emma Louise, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how Restful Sleep by Emma Louise will collect, use, and protect your data when you use my services, website, or when you contact me.

1. Who We Are

Restful Sleep by Emma Louise provides holistic sleep coaching services designed to support Infant and Child sleep issues within the early years (Ages 6 Months – 5 Years).

If you have questions about this policy or how your data is handled, you can contact me at:

Email: emmalouise@restfulsleepbyemmalouise.co.uk

2. Information We Collect

Restful Sleep by Emma Louise may collect the following information:

• Parent or Guardians names
• Email address
• Phone number
• Name and Age of your Child.
• Information you share about your child’s sleep, health, diet or wellbeing
• Sleep diary information, Sleep plans and Coaching consultation notes 
• Payment information (processed through secure third-party providers)

Restful Sleep by Emma Louise will only collect information that is necessary for me to provide my services.

3. How We Use Your Information

Restful Sleep by Emma Louise will use your information to:

• Provide sleep coaching services
• Communicate with you about consultation appointments or sleep support packages and support.
• Develop individualised sleep plan specific for your child.
• Maintain accurate client notes
• Process payments
• Promote my service using testimonials
• Improve my services
• Send relevant information if you have consented to receive it
• Meet legal requirements

Restful Sleep by Emma Louise will never sell your personal data.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent – when you voluntarily provide information
• Client Contract – to deliver the coaching services you have requested
• Legitimate interests – to run and improve our business

You can withdraw your consent at any time.

5. How We Store and Protect Your Data

We take reasonable steps to keep your information secure. Your data may be stored using secure digital systems that are password protected, secure emails and booking systems or client management software.

Restful Sleep by Emma Louise will only keep your information for as long as necessary to provide services and meet legal obligations.

6. Sharing Your Information

Restful Sleep by Emma Louise may share limited data, with your consent, with trusted third parties when necessary, such as:

• Payment processors
• Booking or scheduling systems

These providers are required to protect your information and comply with data protection laws.

Restful Sleep by Emma Louise does not share your information for marketing by other companies.

7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data (data portability)

To exercise any of these rights, please contact me at emmalouise@restfulsleepbyemmalouise.co.uk

8. Confidentiality

The information shared during consultations and record keeping are treated as strictly confidential unless there is an identified risk to anybody, in which case information can be shared without consent as per safeguarding laws.

9. Cookies and Website Data

If you visit my website, cookies or analytics tools may collect basic information such as page visits or device type. This helps me improve our website.

You can disable cookies through your browser settings. 

10. Changes to This Policy

Restful Sleep by Emma Louise may update this Privacy Policy from time to time. The latest version will always be available on my website.